Shipping Policy

Effective Date: 1/4/2024

Thank you for choosing Skinnessy for your purchase. We strive to provide excellent customer service, including a seamless and reliable shipping experience. Please review our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing:

Orders are typically processed within 1-5 business days from the date of purchase.
Please note that processing times may vary during peak seasons or promotional events.

2. Shipping Methods:

We offer several shipping options to meet your needs, including standard and expedited shipping.
Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

3. Shipping Locations:

We currently ship to addresses within [list of countries or regions you ship to].
For international orders, please be aware that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient.

4. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information.
Use the provided tracking number to monitor the status and location of your package.

5. Shipping Delays:

While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather, natural disasters, or carrier delays may impact delivery times. We appreciate your understanding in such situations.

6. Undeliverable Packages:

If a package is deemed undeliverable by the carrier due to incorrect address information provided by the customer, refusal of delivery, or other reasons, we will contact you to resolve the issue. Additional shipping fees may apply for reshipping.

7. Lost or Stolen Packages:

In the rare event that your package is lost or stolen during transit, please contact our customer support team. We will work with the carrier to initiate an investigation and, if necessary, assist with a replacement or refund.

8. Holiday Shipping:

During peak holiday seasons, shipping times may be extended. Please plan your purchases accordingly to ensure timely delivery.

9. Returns Due to Failed Delivery Attempts:

If a package is returned to us due to multiple failed delivery attempts or an incorrect address provided by the customer, a re-shipping fee may be applicable.

10. Contact Information:

For any questions or concerns regarding your order or our shipping policy, please contact our customer support team at kax.inquiries@gmail.com.

Note:

This shipping policy is subject to change without notice. Please check our website for the most up-to-date information.

Thank you for choosing Skinnessy. We appreciate your business!